Refund policy

RETURN POLICY
  • To safeguard our employees and customers, we are not accepting returns at this time.

 EXCEPTIONS

  • We pride ourselves on great customer service and will work with you on mistake we may have made on your order!

 CHANGING OR CANCELLING AN ORDER

 Damaged Item(s)

Do not return damaged merchandise without contacting our Customer Service Department. Please inspect all contents immediately for damages upon arrival. If contents are damaged, notify our Customer Service Department at (773) 286-5666 no later than 2 business days following receipt of your order. We are available between 10:00 am and 4:30 pm, Central time.

Save damaged shipping box(es) and all packaging. For LTL truck deliveries, save the pallet(s).

For LTL deliveries, you must make a note on the driver's delivery receipt for any and all visible exterior damage. If additional damage is discovered after opening the package, damage claims will only be accepted if a note is made on the paperwork. Otherwise, the carrier may deny the claim.

Incorrect Item(s)

If you have received an incorrect item, please contact our Customer Service Department at (773) 286-5666 between 10:30 am and 4:30 pm, Central time, for a resolution.

Packing and Mailing Authorized Returns

IMPORTANT NOTE: To return your damaged or incorrect item(s), kindly ship them back packaged as carefully as we did when we mailed them to you. We are unable to refund or replace items damaged in transit back to us. We recommend insuring the item(s) so that you can be reimbursed by your carrier in the unlikely event that it is damaged in transit.

Retain all packing materials, as items should be returned in their original box(es) with sufficient packing material to ensure a safe and undamaged return to our warehouse. If the box was damaged in transit, please use a similar box (shape, durability, and size) for return as these materials were specifically selected to ensure the protection of your purchase.

 

Shop.petersenplastics.com relies upon the reputation of UPS, USPS and FedEx for safe and secure shipping. Please return items via UPS, USPS or FedEx. Items shipped using other carriers will not be accepted.

 

Other Terms and Conditions

All shop.petersenplastics.com items are produced to meet "Industry Appearance" standards, defined as finished products potentially having small variances and slight imperfections, which are considered acceptable if not visible from a distance. These do not result from our fabrication process but rather from allowable variances in the production of acrylic and other raw materials.